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Avaya 78200X (Avaya IP Office™ Platform Configuration and Maintenance) Certification Exam is intended for IT professionals who are responsible for configuring and maintaining Avaya IP Office systems. 78200X exam tests the candidate’s knowledge of Avaya IP Office platform installation, configuration, troubleshooting, and maintenance.
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Implementation of IP Office
- Installing the IP Office Server Edition on your computer.
- Licensing the IP Office Platform
- Installing the IP500 V2 on your device.
Avaya IP Office™ Platform is a comprehensive communication solution that is designed for small and medium-sized businesses. It is a flexible and scalable platform that can be customized to meet the specific needs of businesses. The platform provides a range of communication features, including voice, video, messaging, and conferencing. The Avaya IP Office™ Platform is also designed to integrate with other business applications, such as Customer Relationship Management (CRM) systems and enterprise resource planning (ERP) systems.
To prepare for the Avaya 78200X exam, candidates can take advantage of a variety of resources, including study guides, practice exams, and training courses. These resources can help you gain the knowledge and skills you need to pass the exam and become a certified Avaya IP Office™ Platform Configuration and Maintenance professional. With the Avaya 78200X certification, you can demonstrate your expertise and commitment to excellence in the field of Avaya IP Office™ Platform Configuration and Maintenance.
Avaya 78200X Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Installation & Implementation | 20% | - Initial system setup and configuration - IP Office Server Edition deployment - IP500 V2 hardware installation |
| Topic 2: Application & Feature Configuration | 20% | - Voicemail Pro configuration - One-X Portal and unified communications - ARS, short codes, hunt groups and automated attendants |
| Topic 3: Maintenance, Troubleshooting & Upgrades | 15% | - Backup, restore and software updates - System monitoring, logs and diagnostics - Common issues and resolution procedures |
| Topic 4: Platform Architecture & Requirements | 20% | - Licensing and activation - Platform versions, options and specifications - System sizing and requirements for customer scenarios |
| Topic 5: System & User Configuration | 25% | - System settings, time, network and security - Management interfaces: Manager, Web Manager, System Status Application - User, extension, group and call routing configuration - Endpoint configuration: digital, SIP, soft clients |
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