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Oracle Engagement Cloud 2018 Implementation Essentials certification exam is a valuable credential for professionals who want to demonstrate their expertise in implementing and managing Oracle Engagement Cloud solutions. By preparing thoroughly and passing the exam, candidates can demonstrate their commitment to excellence and advance their careers in the field of customer engagement.
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Oracle Engagement Cloud is an all-in-one customer engagement solution that helps businesses offer personalized and seamless customer experiences across different channels. This solution is designed to meet the needs of modern businesses, from small startups to large enterprises. To demonstrate the proficiency of professionals in implementing and managing Oracle Engagement Cloud, Oracle offers the 1Z1-993 (Oracle Engagement Cloud 2018 Implementation Essentials) Certification Exam.
Oracle 1Z1-993 Exam is intended for individuals who work with Oracle Engagement Cloud and are responsible for implementing, configuring, and maintaining it. Oracle Engagement Cloud 2018 Implementation Essentials certification exam evaluates candidates' knowledge and skills in topics such as Oracle Engagement Cloud functionality, configuration, security, integrations, and reporting. Achieving this certification validates that professionals have a deep understanding of Oracle Engagement Cloud and can implement it successfully within their organizations.
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Oracle 1Z1-993 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Service Request Management | 20% | - Set up SR creation and handling - SR processing and search - Service catalog and assignment rules - Configure service request categories |
| Topic 2: Engagement Cloud Architecture & Customization | 20% | - Functional Setup Manager (FSM) - DCS architecture and components - Security model and roles - Customization tools and options |
| Topic 3: Knowledge Management | 10% | - KM enablement and configuration - KM security and categories |
| Topic 4: Integration & Data Management | 15% | - File-based import and export - Integration architecture - CTI and email integration |
| Topic 5: Entitlements and Service Level Agreements | 15% | - Milestone management - Standard and default coverage setup - Entitlement concepts and coverage |
| Topic 6: Feature Enablement & Configuration | 5% | - Enable Engagement Cloud features - Desktop and interface configuration |
| Topic 7: Analytics & Reporting | 15% | - Infolets, subject areas and queries - Modify and configure reports |







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