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Oracle 1Z0-1038-20 is an important exam that is designed for individuals who want to obtain the Oracle Service Center 2020 Implementation Essentials certification. Oracle Service Center 2020 Implementation Essentials certification is a validation of the knowledge and skills required for implementing Oracle Service Center solutions.
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The Oracle 1Z0-1038-20 exam is ideal for individuals who are responsible for implementing and maintaining the Oracle Service Center, including consultants, developers, and administrators. It is also suitable for those who want to acquire a comprehensive understanding of the Oracle Service Center and its functionalities. 1Z0-1038-20 exam is an essential requirement for individuals who want to gain Oracle certification in Service Center 2020 Implementation Essentials.
Reference: https://education.oracle.com/oracle-service-center-2020-implementation-essentials/pexam_1Z0-1038-20
Oracle 1Z0-1038-20 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Configuration and Administration | 20% | - Workspace and User Interface Configuration
|
| Testing and Deployment | 10% | - Implementation Lifecycle
|
| Business Rules and Automation | 20% | - Process Automation
|
| Reporting and Analytics | 10% | - Report Design and Management
|
| Oracle Service Center Overview | 10% | - Oracle B2C Service Architecture
|
| Queues and Assignments | 15% | - Work Distribution
|
| Customer and Agent Interaction Management | 15% | - Communication Channels
|
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